Frequently Asked Questions
Find answers to common questions about London Serviced Apartments – Live !, including live availability, booking, payments, cancellations, aparthotels, long stays, corporate accommodation, property facilities and when it may be better to ask our specialist team for help.
Searching and booking with Live !
Yes. The Live website is designed to display current availability and rates supplied through the booking system for the dates and search criteria you enter. Availability and prices may still change until the reservation has been successfully completed and confirmed.
Enter your London area or destination, dates and number of guests, review the available properties and rates, check the property details and booking conditions, then complete the online booking and payment process.
Your reservation is confirmed when the online booking process has been completed successfully and a booking confirmation has been issued. Starting the checkout process or entering payment details does not itself guarantee confirmation.
The Live website does not offer a manual hold service. Properties remain subject to availability until the booking is confirmed. If you need a specialist to discuss a more complex requirement, use the Enquire service.
Yes, provided the booking details are accurate and the person making the booking is authorised to do so. You should ensure the correct guest names and contact details are supplied where required.
For a straightforward requirement, you may be able to make separate online bookings. If several apartments need to be in the same building, close together, or coordinated for a team or family, we recommend making an enquiry so our team can assist.
What to check before you pay
Payments for Live reservations are made online using the payment methods made available during checkout. The amount payable and payment conditions should be shown before you confirm the reservation.
No. Refundability depends on the exact property and rate you select. Some rates may be refundable, partly refundable or non-refundable. Always read the cancellation conditions before completing payment.
No. Once a booking has been confirmed, the cancellation and amendment conditions accepted for that rate apply, subject to any legal rights that cannot be excluded. London Serviced Apartments cannot simply override the selected rate conditions.
That depends on the conditions attached to the rate you booked. Review your booking confirmation and contact us promptly if you need assistance. Amendments are not guaranteed and may depend on provider approval, availability and the applicable terms.
Only if the applicable booking conditions and the law allow it. If you book a non-refundable rate, a change of mind will not normally create a right to a refund merely because you no longer wish to travel.
The booking journey should show the price and any known mandatory charges before you complete the reservation. You should review the full booking summary carefully before payment.
Checking that a property is right for you
Property descriptions, facilities, images, location information, rates and availability may be supplied by third-party accommodation and booking providers, including RateHawk and the underlying accommodation provider.
No. The Live service displays a large amount of third-party property information and does not independently inspect or verify every item on every listing. If a particular feature is essential to your stay, please ask us to verify it before booking.
Not always. Photographs may be representative of the property or apartment type. The unit allocated may differ in layout, furniture, decoration, outlook or view.
If any of those features is essential, make an enquiry before booking online so our team can ask the relevant provider to confirm the requirement. Do not rely solely on an amenity icon or listing description for an essential requirement.
Please make an enquiry rather than booking solely from the online listing. Accessibility needs can be specific, so a specialist should check details such as step-free access, lift dimensions, adapted bathrooms, door widths or other relevant requirements with the property.
No. Many serviced apartments and aparthotels have a kitchen or kitchenette, but facilities vary. Always check the individual listing.
No. Housekeeping frequency varies by property and can also vary according to length of stay or rate type. Check the individual property details.
Only where the individual property allows pets and any applicable conditions or charges are accepted. If bringing a pet is essential to your stay, ask us to verify the policy before booking.
Specific requirement? If your stay depends on a particular facility, accessibility feature, bed configuration or building service, the safest route is to make an enquiry before you book.
Stays of up to 30 nights and beyond
Yes, for stays of up to 30 nights where the requirement is straightforward. You can search current availability and rates and book online.
For stays over 30 nights, we recommend using our personal enquiry service. Longer bookings often involve more specific accommodation needs, billing or invoicing, extensions and other details that are better handled by a specialist.
Extended stays may involve corporate billing, purchase-order details, changing project dates, relocation requirements, several apartments or the possibility of extending. Those requirements are easier to manage when a named specialist understands the booking.
Extensions may be possible but are always subject to property availability and the provider’s terms. If the stay was arranged through our personal long-stay service, our team can help discuss extension options.
Not automatically. Rates depend on the property, dates and commercial terms available at the time. For stays over 30 nights, our team can review suitable options, but we do not promise a particular discount unless it has been confirmed.
Business travel, projects and relocation
Yes. Straightforward corporate stays of up to 30 nights can be searched and booked online in the same way as other stays.
Make an enquiry where the stay is over 30 nights, requires invoicing or billing arrangements, involves several apartments, relocation, specific security/building requirements or is likely to need extensions or changes.
Corporate invoicing and billing arrangements need to be discussed and agreed by our team and are not simply created automatically through the Live self-service booking route.
Yes. If a project requires several apartments, coordinated dates, a particular building or area, or a longer stay, use our Corporate Enquiry service.
Yes. Relocation and secondments often involve commuting, family needs, longer stays and changing dates, so they are usually better handled through our specialist service.
Yes. If such a feature is essential, make an enquiry so the team can verify it with the provider before you book.
A hotel-style service with apartment flexibility
An aparthotel provides apartment-style accommodation with selected hotel-style services. Many units include cooking facilities, while services such as reception, housekeeping, gyms or communal spaces depend on the individual property.
Often, yes. Many are in central or business locations and may offer practical facilities such as Wi-Fi, work space and reception. Check the individual property for the features you need.
They can be, particularly where a unit offers more space, cooking facilities or laundry options. The exact room size and facilities vary by property.
Yes, many aparthotels accept longer stays. If the stay will exceed 30 nights, we recommend making an enquiry so our team can assist personally.
No. Reception arrangements vary. If 24-hour reception is essential, ask our team to verify it before booking.
When you would rather speak to a specialist
Yes. The Live site is designed for self-service booking, but our experienced London reservations team remains available for guests who want advice or have more complex requirements.
Include your dates, number of guests, preferred London area, apartment type, budget and anything important to the stay such as parking, accessibility, reception, invoicing or multiple apartments.
Corporate stays, relocation, groups, stays over 30 nights, multiple apartments, specific building requirements, accessibility needs, medical stays and bookings likely to require changes or extensions.
No. London Serviced Apartments – Live ! is part of the London Serviced Apartments service. The difference is simply the booking route: self-service online booking or personal assistance from the team.
Using London Serviced Apartments – Live !
The Live site uses third-party accommodation technology and content to provide live property information, rates and availability at scale. This enables self-service searching and booking, but it also means some listing information originates from external providers.
Please contact us and identify the property and information concerned. We can review the issue and, where appropriate, raise it with the relevant provider.
Please read our Privacy Notice for information about how London Serviced Apartments collects, uses, shares and protects personal data when you search, enquire and book.
The general website and booking terms are set out in our Terms & Conditions. You should also read the property-specific payment and cancellation conditions shown for the exact rate you select.
Payments in GBP: All reservations are charged in pounds sterling (GBP). Prices shown in other currencies are display conversions only.
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